Orders are processed after payment has been received. Information regarding the status of your order shall be sent to the email address provided during purchase. The content of your order shall be sent to you by email as soon as the payment confirmation has been received.
We reserve the right to extend the processing delay of an order in the event of external factors beyond our control (e.g. crashes/breakdowns relating to the server, Internet, electricity supply, supplier service, agent handling payment, banks etc.).
We also reserve the right to impose additional control of transactions which we consider to be suspicious. This applies mostly to orders placed using on-line credit/debit cards.
All personal data provided during registration will be exclusively used for processing your orders and verifying suspicious transactions.
All complaints or remarks on errors on our part should be reported by using this email address.
Refund, returns and cancellation policy
Given the nature of the service, in the case of an order which has already been processed, it is not possible to offer a refund or to cancel an extension.
If a purchase is cancelled and the order has not already been processed, we will refund your payment in full. Given our fast treatment of the orders, we advise you to make your request of cancellation as quickly as possible. Otherwise we cannot guarantee that your demand can still be taken into consideration. Reimbursement will be completed within 7 working days. Our services are limited to voucher / link / code / login supply. Terms and conditions of use from FileHosting company must be respected at all time.
The consumer is not entitled to it’s right of waiver of purchase in the following case, according to the article 47 § 4 of the law dated from 6 April 2010 concerning the market rules and consumer protection: in case of service supply or goods supply which has started with the agreement of the buyer which has remitted the voucher to the Partners before the cancellation period of 14 calendar days.